Last updated: October 2026

The short version

Orders ship from Oman unless otherwise stated.

Orders are processed within up to 10 business days (Oman working days) after payment clears.

All rates on the Elkhaldi Studio website are shown in Omani Rial (OMR).

US customers: Elkhaldi Studio has partnered with Falcon & Stallion for local US distribution and fulfilment. Customers in the United States can purchase available Elkhaldi Studio products through the Falcon & Stallion Marketplace, where orders are fulfilled locally. US customers who order directly through Elkhaldi Studio and have their orders shipped from Oman are responsible for applicable US import duties, taxes, customs clearance, brokerage, handling fees, and other import charges. DDP is no longer covered for US orders, & Items will be declared at full value.

Other destinations: Where available, import duties and taxes may be prepaid by Elkhaldi Studio as a courtesy. This depends on the destination and carrier and is not guaranteed.

50ml bottles require certified packing and carry a surcharge where applicable, shown at checkout.

Delivery dates are estimates, not guarantees.

Once a shipment has been accepted by the carrier and is in transit, it is outside the Studio's control.

Lost or damaged shipments are subject to the carrier's claims procedures.

If a shipment is returned to sender, the Customer must pay to have it shipped again, subject to the terms below.

The Studio does not refund shipping charges or automatically refund or replace shipments that are lost, delayed, held, returned, or damaged in transit. Any rights that cannot legally be excluded remain unaffected.

Items that arrive faulty with the packaging undamaged are handled under the Returns & Refunds Policy.

This summary is for convenience only. The full terms below apply.

1. Carriers

Shipping origin: Orders placed directly through Elkhaldi Studio ship from Oman unless stated otherwise. Orders purchased through the Falcon & Stallion Marketplace may be fulfilled locally within the United States.

Rates: Shipping is charged by destination zone and order value. See the Shipping Rates page. All rates on the Elkhaldi Studio website are shown in Omani Rial (OMR).

Carrier: Orders placed directly through Elkhaldi Studio ship by international courier. The Studio chooses the carrier at dispatch based on availability, routing, cost, and recent performance, unless a choice of service is offered at checkout.

Alternatives: Where no suitable courier service is available for a destination, the Studio may use postal or another carrier.

Discretion: The choice of shipping partner rests with the Studio and may change without notice.

50ml bottles: These are classed as Dangerous Goods (DG) and require certified packing. They may only be shipped with specific carriers. A surcharge applies and is shown at checkout.

Orders placed through Falcon & Stallion are subject to the marketplace's applicable shipping terms.

2. Timing

Processing: Up to 10 business days (Oman working days) after payment clears for orders placed directly through Elkhaldi Studio.

Tracking: Tracking information is issued once the carrier has accepted the shipment into its network.

Delivery: All delivery timeframes, whether given by the Studio or the carrier, are estimates and are not guaranteed.

Delays: Delays may be caused by carrier operations, customs procedures, weather, government action, or anything else outside the Studio's control.

Orders fulfilled locally through Falcon & Stallion are subject to the processing and delivery timeframes provided through that marketplace.

3. Duties, Taxes & Customs

US orders shipped directly from Oman: Elkhaldi Studio no longer offers Delivered Duty Paid (DDP) shipping for orders sent directly from Oman to the United States. The Studio does not prepay or cover US import duties, taxes, customs clearance, brokerage, handling fees, or other applicable import charges.

The Customer is responsible for these charges and must pay them as required by US authorities or the carrier for customs clearance or delivery. Customers should account for these potential charges when placing an order.

US orders fulfilled locally: Customers in the United States may also purchase available products through the Falcon & Stallion Marketplace for local fulfilment. These orders are handled through the marketplace and are subject to its applicable terms.

Other destinations: For orders shipped directly from Oman to other countries, Elkhaldi Studio may prepay import duties and taxes as a courtesy where DDP shipping is available. Availability varies by destination and carrier. Any applicable notice on the website takes precedence for the destination concerned.

Where DDP is not available: The Customer is responsible for any duties, taxes, and fees charged by the destination country. These are assessed according to the applicable customs rules and shipment documentation.

Limits of the courtesy: Where offered, DDP is provided in good faith and is not a guarantee that every charge can be prepaid. A carrier or customs authority may impose additional charges that the Studio cannot prepay, including brokerage or handling fees, storage fees, penalties, or charges arising from a customs inspection. Customs decisions rest with the destination authority and are outside the Studio's control.

Charges caused by the Customer: Costs resulting from an incorrect address, a refused or uncollected delivery, or a failure to respond to a carrier or customs request are the Customer's responsibility.

Legality of import: The Customer is responsible for ensuring that the items ordered may lawfully be imported into the destination country. Perfume is alcohol-based and is restricted or prohibited in some destinations. Shipments that cannot clear customs for this reason may be delayed, returned, abandoned, or destroyed. Any refund is subject to the Studio's policies and applicable law.

Customs paperwork: The Studio prepares declarations in line with its shipping procedures and applicable requirements.

4. Responsibilities

The Studio's responsibilities: Provide the carrier with the documentation and information needed to dispatch and deliver the order, and prepay duties and taxes where the carrier's service allows and the Studio offers to cover them.

For US orders shipped directly from Oman, the Studio does not prepay or cover import duties, taxes, or other applicable import charges.

Once a shipment has been accepted by the carrier and is in transit, the Studio has no control over routing, handling, delays, or delivery performance.

The Customer's responsibilities:

• Provide accurate shipping and contact details.

• Respond to carrier requests and arrange delivery.

• Cooperate with the carrier, customs, and authorities when asked.

• Pay applicable import charges for US orders shipped directly from Oman.

• Ensure the order may lawfully be imported into the destination country.

Orders placed through Falcon & Stallion are subject to the marketplace's applicable terms and procedures.

5. If Something Goes Wrong

Report promptly: If a shipment arrives damaged, photograph the package and its contents, keep all packaging, and report the issue to the carrier as soon as possible. Carriers set their own deadlines for claims.

Opening a claim: Where a shipment is lost or damaged, the Customer should follow the applicable carrier claims procedure. The carrier's own procedures govern its investigation.

Taking part: The Customer may need to supply information or documents and remain involved until the carrier closes the case.

Outcome: If the carrier determines the loss or damage was not caused by them, compensation may not be available from the carrier. The Studio's obligations remain subject to applicable law.

What a carrier claim pays: Where a carrier accepts liability, compensation is determined by the carrier's terms and applicable law.

Full-value coverage: Customers who want a shipment covered at full value may request it before dispatch. Additional carrier charges apply and will be quoted at the time. Coverage cannot be added after dispatch.

What the Studio will do: As a courtesy, for up to 14 business days from the date an issue is reported, the Studio may, at its sole discretion, share available shipment information, provide shipping documentation, and contact the carrier where reasonably possible. This does not guarantee any outcome or extend the Studio's liability beyond applicable law.

Returned to sender (RTS): If a shipment is returned to the Studio for any reason, the Studio is not responsible for the cost of shipping the order again. Reasons include an incorrect or incomplete address, a refused or uncollected delivery, failure to respond to the carrier or customs, or a customs refusal.

The Customer must pay the applicable shipping charge again before the order is re-dispatched. The Studio will not reship to the same address that resulted in the return, and the Customer must provide a different delivery address.

No refunds for shipping issues: The Studio does not refund shipping charges or automatically refund or replace shipments that are lost, delayed, held in customs, returned, or damaged in transit. Carrier claims remain subject to the carrier's terms and applicable law.

Damage not caused in transit: If an item arrives faulty while the outer packaging is undamaged, such as a bottle that has leaked from its own closure, the issue is handled under the Studio's Returns & Refunds Policy rather than through a carrier claim.

Issues involving orders placed through Falcon & Stallion should also be reported through the marketplace's applicable support procedures.

6. Limitation of Liability

To the fullest extent permitted by law, Elkhaldi Studio is not liable for loss, damage, cost, delay, or inconvenience caused by third-party providers or by anything outside its reasonable control. This includes:

• Carrier delays or operational failures.

• Failed or late deliveries.

• Loss, theft, or damage after the carrier accepts the shipment.

• Customs inspections, refusals, seizures, or destruction.

• Import charges the Studio does not cover.

• Return-to-sender, storage, or abandonment costs.

• Transport disruptions.

• Weather and other force majeure events.

• Decisions of government authorities.

Nothing in this policy removes any right the Customer holds that cannot legally be excluded.

7. Contact

Questions about orders shipped directly through Elkhaldi Studio can be sent to team@elkhaldistudio.com. Please include your order number.

For orders placed through the Falcon & Stallion Marketplace, customers should also refer to the marketplace's applicable customer service and order support procedures.

8. Agreement

By placing an order directly through Elkhaldi Studio, the Customer confirms that they:

• Have read and accepted this policy and the Studio's other policies.

• Understand that orders placed directly through Elkhaldi Studio ship from Oman unless stated otherwise.

• Understand that third-party carriers handle delivery and that the Studio chooses the carrier unless a choice is offered at checkout.

• Understand that Elkhaldi Studio does not cover US import duties, taxes, customs clearance, brokerage, handling fees, or other applicable import charges for orders shipped directly from Oman to the United States.

• Understand that import duties and taxes may be covered as a courtesy for other destinations where DDP is available, but this is not guaranteed.

• Understand that shipping charges and orders affected by shipping issues are subject to this policy, the Returns & Refunds Policy, and applicable law.

• Understand that if a shipment is returned to sender, they may have to pay shipping again and provide a different delivery address.

• Will check the current version of this policy before ordering again.

Orders placed through Falcon & Stallion are subject to the applicable terms of that marketplace.

Elkhaldi Studio may update these terms at any time.