Last updated: November 2026

Important: please read before ordering

Duties and tariffs paid by us: Elkhaldi Studio pays the import duties, taxes, tariffs and DDP charges on all international orders. Every item is declared at its full value.

Risk is yours once shipped: Once your order is handed to the carrier, all risk of loss, theft, delay and damage passes to you.

No refunds or replacements for transit issues: Elkhaldi Studio does not refund, replace, reship, or compensate for any order that is lost, stolen, delayed, or damaged in transit. Any claim must be made by you directly with the carrier.

No insurance: Elkhaldi Studio does not insure any package, and no shipping insurance can be purchased from us. Shipments carry only the carrier's limited standard liability.

Our own mistakes: If something goes wrong because of an error by Elkhaldi Studio, such as a wrong or missing item or inadequate packing on our part, we will put it right. See section 6.

Seepage is normal: A small amount of perfume seeping from the sprayer in transit is normal physics, not a defect. Refund, replacement or compensation claims for seepage are not accepted.

The short version

Orders ship from Oman unless otherwise stated.

Orders are processed within up to 10 business days (Oman working days) after payment clears.

All rates on the Elkhaldi Studio website are shown in Omani Rial (OMR).

Duties, taxes and tariffs included: International orders ship Delivered Duty Paid (DDP). Elkhaldi Studio pays the import duties, taxes, tariffs and DDP charges due on your order, so there is nothing extra to pay on delivery. See section 4 for details.

US customers: US orders shipped directly from Oman are also sent DDP for the same flat 10 OMR fee, with US import duties, taxes and tariffs covered by the Studio. Elkhaldi Studio products are also available through our US partner, the Falcon & Stallion Marketplace, where orders are fulfilled locally under the marketplace's own terms.

Risk passes to you at dispatch: All risk of loss, theft, delay and damage passes to the Customer once the order is handed to the carrier.

Lost or damaged packages: Elkhaldi Studio does not refund, replace, reship, or compensate for packages that are lost, stolen, delayed, held, or damaged in transit. Once your order is handed to the carrier, any claim is between you and the carrier, and you must follow it up with them directly.

No insurance: Packages are not insured, and the Studio does not offer shipping insurance of any kind. Shipments carry only the carrier's basic liability, which is limited and may be far less than what you paid.

50ml bottles require certified packing and carry a surcharge to most destinations, shown at checkout.

Delivery dates are estimates, not guarantees.

If a shipment is returned to sender, the Customer must pay to have it shipped again, subject to the terms below.

Items that arrive genuinely faulty while the outer packaging is undamaged are handled under the Returns & Refunds Policy.

Minor seepage around the sprayer caused by temperature and air-pressure changes in transit is normal for perfume and is not a fault. Claims for seepage are not accepted. See section 6.

Errors made by Elkhaldi Studio, such as a wrong or missing item or inadequate packing, are put right by the Studio. See section 6.

Any rights that cannot legally be excluded remain unaffected.

This summary is for convenience only. The full terms below apply.

1. Carriers

Shipping origin: Orders placed directly through Elkhaldi Studio ship from Oman unless stated otherwise. Orders purchased through the Falcon & Stallion Marketplace may be fulfilled locally within the United States.

Rates: International orders are charged a flat shipping fee of 10 OMR per order, regardless of destination or order value. This fee includes DDP service. Import duties, taxes, tariffs and DDP charges are paid by the Studio. Rates for deliveries within Oman are shown on the Shipping Rates page. All rates on the Elkhaldi Studio website are shown in Omani Rial (OMR).

Carrier: Orders placed directly through Elkhaldi Studio ship by international courier. The Studio chooses the carrier at dispatch based on availability, routing, cost, and recent performance, unless a choice of service is offered at checkout.

Alternatives: Where no suitable courier service is available for a destination, the Studio may use postal or another carrier.

Discretion: The choice of shipping partner rests with the Studio and may change without notice.

50ml bottles: These are classed as Dangerous Goods (DG) and require certified packing. They may only be shipped with specific carriers. A surcharge applies in addition to the flat shipping fee and is shown at checkout for some destinations.

Orders placed through Falcon & Stallion are subject to the marketplace's applicable shipping terms.

2. Timing

Processing: Up to 10 business days (Oman working days) after payment clears for orders placed directly through Elkhaldi Studio.

Tracking: Tracking information is issued once the carrier has accepted the shipment into its network.

Delivery: All delivery timeframes, whether given by the Studio or the carrier, are estimates and are not guaranteed.

Delays: Delays may be caused by carrier operations, customs procedures, weather, government action, or anything else outside the Studio's control. The Studio does not compensate for delays.

Orders fulfilled locally through Falcon & Stallion are subject to the processing and delivery timeframes provided through that marketplace.

3. Declared Value & Carrier Liability

Customs declarations: The Studio prepares customs declarations as required by the carrier and by the customs rules of Oman and the destination country. All items are declared at their full value.

Carrier liability only: Every shipment is covered only by the carrier's standard liability under the carrier's own terms. This cover is limited, and any compensation from the carrier may be well below the price you paid for your order. The Studio does not insure packages and does not offer shipping insurance or full-value cover of any kind, at any price. Declaring items at full value for customs purposes does not insure the shipment and does not make the Studio liable for that value.

4. Duties, Taxes & Customs

DDP on all international orders: All international orders shipped directly from Oman, including orders to the United States, are sent Delivered Duty Paid (DDP). The flat 10 OMR shipping fee includes this service.

What the Studio covers: Elkhaldi Studio pays the import duties, taxes and tariffs assessed on the order, together with the carrier's DDP and customs clearance charges, so the Customer does not need to pay these charges on delivery.

US orders fulfilled locally: Customers in the United States may also purchase available products through the Falcon & Stallion Marketplace for local fulfilment. These orders are handled through the marketplace and are subject to its applicable terms.

Limits of DDP: DDP covers the duties, taxes, tariffs and DDP charges described above. Customs decisions rest with the destination authority and are outside the Studio's control.

Charges caused by the Customer: Costs resulting from an incorrect address, a refused or uncollected delivery, or a failure to respond to a carrier or customs request are the Customer's responsibility and are not covered by DDP.

Legality of import: The Customer is responsible for ensuring that the items ordered may lawfully be imported into the destination country. Perfume is alcohol-based and is restricted or even prohibited in some destinations. Shipments that cannot clear customs for this reason may be delayed, returned, abandoned, or destroyed. The Studio does not refund orders affected in this way, except where required by law.

5. Responsibilities

The Studio's responsibilities: Pack the order appropriately, provide the carrier with the documentation and information needed to dispatch and deliver it, declare all items at their full value, and pay import duties, taxes, tariffs and DDP charges on international orders.

Once a shipment has been accepted by the carrier, all risk of loss, theft, delay and damage passes to the Customer and the Studio's responsibility for it ends, apart from the DDP payments described in section 4. The Studio has no control over routing, handling, delays, loss, damage, or delivery performance.

The Customer's responsibilities:

• Provide accurate shipping and contact details.

• Track the shipment, respond to carrier requests, and arrange delivery.

• Cooperate with the carrier, customs, and authorities when asked.

• Pay any charges caused by the Customer, as described in section 4.

• Ensure the order may lawfully be imported into the destination country.

• Open and follow up any claim for loss or damage directly with the carrier.

Orders placed through Falcon & Stallion are subject to the marketplace's applicable terms and procedures.

6. Lost or Damaged Shipments

Risk is with the Customer: Risk in the shipment passes to the Customer when it is handed to the carrier. Elkhaldi Studio does not refund, replace, reship, or compensate for shipments that are lost, stolen, delayed, held in customs, returned, or damaged in transit, and does not refund shipping charges.

Your claim is with the carrier: If a shipment is lost or damaged, the Customer must contact the carrier, open a claim, and follow it through to the end. The carrier's own procedures, deadlines, and terms decide the investigation and any payout.

If your package arrives damaged:

• Photograph the outer package and the contents before removing anything.

• Keep all packaging and contents.

• Report it to the carrier as soon as possible. Carriers set their own claim deadlines, which can be short.

What the Studio will provide: On request, the Studio will send the Customer the tracking number, commercial invoice, and any other shipment documents the carrier needs for a claim. The Studio does not open, manage, or follow up claims on the Customer's behalf.

Outcome: If the carrier rejects a claim or pays less than the order value, the Studio will not make up the difference.

Exception for Studio errors: The terms above do not apply where the problem was caused by Elkhaldi Studio's own error. This covers:

• A wrong item, or an item missing from the order, when the outer packaging arrived intact.

• Damage caused by inadequate packing on the Studio's part.

• A delivery address entered incorrectly by the Studio, where the Customer provided the correct one.

In these cases the Studio will replace the item or refund it, at the Studio's choice. To make a request, email us within 7 days of delivery with your order number and photos of the outer package, the inner packing and the item. The Studio will review the evidence and decide whether the problem was caused by its own error or by the carrier. Damage caused by rough handling, crushing, or other events in transit remains the Customer's claim with the carrier.

Returned to sender (RTS): If a shipment is returned to the Studio for any reason, the Studio is not responsible for the cost of shipping the order again. Reasons include an incorrect or incomplete address, a refused or uncollected delivery, failure to respond to the carrier or customs, or a customs refusal.

The Customer must pay the applicable shipping charge again before the order is re-dispatched. The Studio will not reship to the same address that resulted in the return, and the Customer must provide a different delivery address.

Faulty items, not transit damage: If an item arrives genuinely faulty while the outer packaging is undamaged, the issue is handled under the Studio's Returns & Refunds Policy rather than through a carrier claim. A genuine fault includes a bottle that is cracked or broken, a sprayer that does not work, or a bottle that has lost a noticeable amount of its contents.

Seepage from the sprayer is normal: Perfume is a liquid that expands and contracts with temperature. During shipping, parcels pass through hot and cold conditions and changes in air pressure, especially on flights. This thermal expansion can push a small amount of perfume out through the sprayer, leaving dampness, residue, or scent around the neck, cap, or inside the box. This is normal physics, not a defect, and is not grounds for a refund or replacement as long as the bottle is intact, the sprayer works, and the fill level is not noticeably reduced. Refund, replacement or compensation claims for seepage will not be accepted.

If you notice seepage, wipe the bottle, let it rest upright at room temperature for a few hours, and press the sprayer a few times to re-prime it.

Issues involving orders placed through Falcon & Stallion should be reported through the marketplace's applicable support procedures.

7. Limitation of Liability

To the fullest extent permitted by law, Elkhaldi Studio is not liable for any loss, damage, cost, delay, or inconvenience arising after a shipment is accepted by the carrier, or caused by third-party providers or anything outside its reasonable control, except where the Studio's own error is the cause as described in section 6. This includes:

• Loss, theft, or damage in transit.

• Carrier delays or operational failures.

• Failed or late deliveries.

• Rejected or partly paid carrier claims.

• Customs inspections, refusals, seizures, or destruction.

• Import charges outside the DDP cover described in section 4.

• Return-to-sender, storage, or abandonment costs.

• Transport disruptions.

• Weather and other force majeure events.

• Decisions of government authorities.

Nothing in this policy removes any right the Customer holds that cannot legally be excluded.

8. Contact

Questions about orders shipped directly through Elkhaldi Studio can be sent to team@elkhaldistudio.com. Please include your order number.

For orders placed through the Falcon & Stallion Marketplace, customers should refer to the marketplace's applicable customer service and order support procedures.

9. Agreement

By placing an order directly through Elkhaldi Studio, the Customer confirms that they:

• Have read and accepted this policy and the Studio's other policies.

• Understand that orders placed directly through Elkhaldi Studio ship from Oman unless stated otherwise.

• Understand that international orders are charged a flat shipping fee of 10 OMR, plus any applicable 50ml surcharge shown at checkout.

• Understand that third-party carriers handle delivery and that the Studio chooses the carrier unless a choice is offered at checkout.

• Understand that all risk passes to them once the order is handed to the carrier, that Elkhaldi Studio does not refund, replace, or compensate for packages lost or damaged in transit, and that any claim must be made and followed up by the Customer directly with the carrier.

• Understand that the Studio will put right problems caused by its own error, as described in section 6, and that seepage from the sprayer is normal and not grounds for any claim.

• Understand that packages are not insured, that the Studio does not offer shipping insurance of any kind, and that shipments carry only the carrier's limited liability.

• Understand that international orders ship DDP with import duties, taxes, tariffs and DDP charges paid by the Studio, and that items are declared at their full value.

• Understand that if a shipment is returned to sender, they may have to pay shipping again and provide a different delivery address.

• Will check the current version of this policy before ordering again.

Orders placed through Falcon & Stallion are subject to the applicable terms of that marketplace.

Elkhaldi Studio may update these terms at any time.