Last updated: November 2026

The short version

Orders ship from Oman unless otherwise stated.

Orders are processed within up to 10 business days (Oman working days) after payment clears.

All rates on the Elkhaldi Studio website are shown in Omani Rial (OMR).

Lost or damaged packages: Elkhaldi Studio does not refund, replace, reship, or compensate for packages that are lost, stolen, delayed, held, or damaged in transit. Once your order is handed to the carrier, any claim is between you and the carrier, and you must follow it up with them directly.

Shipment protection: Shipments carry only the carrier's basic liability, which is limited and may be far less than what you paid. The Studio does not offer additional shipping insurance.

US customers: Elkhaldi Studio has partnered with Falcon & Stallion for local US distribution and fulfilment. Customers in the United States can purchase available Elkhaldi Studio products through the Falcon & Stallion Marketplace, where orders are fulfilled locally. US customers who order directly through Elkhaldi Studio and have their orders shipped from Oman are responsible for all applicable US import duties, taxes, customs clearance, brokerage, handling fees, and other import charges. DDP is not offered for US orders.

Other destinations: Where available, import duties and taxes may be prepaid by Elkhaldi Studio as a courtesy. This depends on the destination and carrier and is not guaranteed.

50ml bottles require certified packing and carry a surcharge where applicable, shown at checkout.

Delivery dates are estimates, not guarantees.

If a shipment is returned to sender, the Customer must pay to have it shipped again, subject to the terms below.

Items that arrive genuinely faulty while the outer packaging is undamaged are handled under the Returns & Refunds Policy.

Minor seepage around the sprayer caused by temperature and air-pressure changes in transit is normal for perfume and is not a fault. See section 6.

Any rights that cannot legally be excluded remain unaffected.

This summary is for convenience only. The full terms below apply.

1. Carriers

Shipping origin: Orders placed directly through Elkhaldi Studio ship from Oman unless stated otherwise. Orders purchased through the Falcon & Stallion Marketplace may be fulfilled locally within the United States.

Rates: Shipping is charged by destination zone and order value. See the Shipping Rates page. All rates on the Elkhaldi Studio website are shown in Omani Rial (OMR).

Carrier: Orders placed directly through Elkhaldi Studio ship by international courier. The Studio chooses the carrier at dispatch based on availability, routing, cost, and recent performance, unless a choice of service is offered at checkout.

Alternatives: Where no suitable courier service is available for a destination, the Studio may use postal or another carrier.

Discretion: The choice of shipping partner rests with the Studio and may change without notice.

50ml bottles: These are classed as Dangerous Goods (DG) and require certified packing. They may only be shipped with specific carriers. A surcharge applies and is shown at checkout for some destinations.

Orders placed through Falcon & Stallion are subject to the marketplace's applicable shipping terms.

2. Timing

Processing: Up to 10 business days (Oman working days) after payment clears for orders placed directly through Elkhaldi Studio.

Tracking: Tracking information is issued once the carrier has accepted the shipment into its network.

Delivery: All delivery timeframes, whether given by the Studio or the carrier, are estimates and are not guaranteed.

Delays: Delays may be caused by carrier operations, customs procedures, weather, government action, or anything else outside the Studio's control. The Studio does not compensate for delays.

Orders fulfilled locally through Falcon & Stallion are subject to the processing and delivery timeframes provided through that marketplace.

3. Declared Value & Carrier Liability

Customs declarations: The Studio prepares customs declarations as required by the carrier and by the customs rules of Oman and the destination country.

Carrier liability only: Every shipment is covered only by the carrier's standard liability under the carrier's own terms. This cover is limited, and any compensation from the carrier may be well below the price you paid for your order. The Studio does not offer additional shipping insurance or full-value cover.

4. Duties, Taxes & Customs

US orders shipped directly from Oman: Elkhaldi Studio does not offer Delivered Duty Paid (DDP) shipping for orders sent directly from Oman to the United States. Elkhaldi Studio does not prepay or cover US import duties, taxes, customs clearance, brokerage, handling fees, or other applicable import charges.

US Customers are responsible for these charges and must pay them as required by US authorities or the carrier for customs clearance or delivery.

Customers should account for these potential charges when placing an order.

US orders fulfilled locally: Customers in the United States may also purchase available products through the Falcon & Stallion Marketplace for local fulfilment. These orders are handled through the marketplace and are subject to its applicable terms.

Other destinations: For orders shipped directly from Oman to other countries, Elkhaldi Studio may prepay import duties and taxes as a courtesy where DDP shipping is available. Availability varies by destination and carrier. Any applicable notice on the website takes precedence for the destination concerned.

Where DDP is not available: The Customer is responsible for any duties, taxes, and fees charged by the destination country. These are assessed according to the applicable customs rules and shipment documentation.

Limits of the courtesy: Where offered, DDP is provided in good faith and is not a guarantee that every charge can be prepaid. A carrier or customs authority may impose additional charges that the Studio cannot prepay, including brokerage or handling fees, storage fees, penalties, or charges arising from a customs inspection. Customs decisions rest with the destination authority and are outside the Studio's control.

Charges caused by the Customer: Costs resulting from an incorrect address, a refused or uncollected delivery, or a failure to respond to a carrier or customs request are the Customer's responsibility.

Legality of import: The Customer is responsible for ensuring that the items ordered may lawfully be imported into the destination country. Perfume is alcohol-based and is restricted or even prohibited in some destinations. Shipments that cannot clear customs for this reason may be delayed, returned, abandoned, or destroyed. The Studio does not refund orders affected in this way, except where required by law.

5. Responsibilities

The Studio's responsibilities: Pack the order appropriately, provide the carrier with the documentation and information needed to dispatch and deliver it, and prepay duties and taxes where the carrier's service allows and the Studio offers to cover them.

For US orders shipped directly from Oman, the Studio does not prepay or cover import duties, taxes, or other applicable import charges.

Once a shipment has been accepted by the carrier, the Studio's responsibility for it ends. The Studio has no control over routing, handling, delays, loss, damage, or delivery performance.

The Customer's responsibilities:

• Provide accurate shipping and contact details.

• Track the shipment, respond to carrier requests, and arrange delivery.

• Cooperate with the carrier, customs, and authorities when asked.

• Pay applicable import charges for US orders shipped directly from Oman, and wherever DDP is not offered.

• Ensure the order may lawfully be imported into the destination country.

• Open and follow up any claim for loss or damage directly with the carrier.

Orders placed through Falcon & Stallion are subject to the marketplace's applicable terms and procedures.

6. Lost or Damaged Shipments

No Studio cover: Elkhaldi Studio does not refund, replace, reship, or compensate for shipments that are lost, stolen, delayed, held in customs, returned, or damaged in transit, and does not refund shipping charges.

Your claim is with the carrier: If a shipment is lost or damaged, the Customer must contact the carrier, open a claim, and follow it through to the end. The carrier's own procedures, deadlines, and terms decide the investigation and any payout.

If your package arrives damaged:

• Photograph the outer package and the contents before removing anything.

• Keep all packaging and contents.

• Report it to the carrier as soon as possible. Carriers set their own claim deadlines, which can be short.

What the Studio will provide: On request, the Studio will send the Customer the tracking number, commercial invoice, and any other shipment documents the carrier needs for a claim. The Studio does not open, manage, or follow up claims on the Customer's behalf.

Outcome: If the carrier rejects a claim or pays less than the order value, the Studio will not make up the difference.

Returned to sender (RTS): If a shipment is returned to the Studio for any reason, the Studio is not responsible for the cost of shipping the order again. Reasons include an incorrect or incomplete address, a refused or uncollected delivery, failure to respond to the carrier or customs, or a customs refusal.

The Customer must pay the applicable shipping charge again before the order is re-dispatched. The Studio will not reship to the same address that resulted in the return, and the Customer must provide a different delivery address.

Faulty items, not transit damage: If an item arrives genuinely faulty while the outer packaging is undamaged, the issue is handled under the Studio's Returns & Refunds Policy rather than through a carrier claim. A genuine fault includes a bottle that is cracked or broken, a sprayer that does not work, or a bottle that has lost a noticeable amount of its contents.

Seepage from the sprayer is normal: Perfume is a liquid that expands and contracts with temperature. During shipping, parcels pass through hot and cold conditions and changes in air pressure, especially on flights. This thermal expansion can push a small amount of perfume out through the sprayer, leaving dampness, residue, or scent around the neck, cap, or inside the box. This is normal physics, not a defect, and is not grounds for a refund or replacement as long as the bottle is intact, the sprayer works, and the fill level is not noticeably reduced.

If you notice seepage, wipe the bottle, let it rest upright at room temperature for a few hours, and press the sprayer a few times to re-prime it.

Issues involving orders placed through Falcon & Stallion should be reported through the marketplace's applicable support procedures.

7. Limitation of Liability

To the fullest extent permitted by law, Elkhaldi Studio is not liable for any loss, damage, cost, delay, or inconvenience arising after a shipment is accepted by the carrier, or caused by third-party providers or anything outside its reasonable control. This includes:

• Loss, theft, or damage in transit.

• Carrier delays or operational failures.

• Failed or late deliveries.

• Rejected or partly paid carrier claims.

• Customs inspections, refusals, seizures, or destruction.

• Import charges the Studio does not cover.

• Return-to-sender, storage, or abandonment costs.

• Transport disruptions.

• Weather and other force majeure events.

• Decisions of government authorities.

Nothing in this policy removes any right the Customer holds that cannot legally be excluded.

8. Contact

Questions about orders shipped directly through Elkhaldi Studio can be sent to team@elkhaldistudio.com. Please include your order number.

For orders placed through the Falcon & Stallion Marketplace, customers should refer to the marketplace's applicable customer service and order support procedures.

9. Agreement

By placing an order directly through Elkhaldi Studio, the Customer confirms that they:

• Have read and accepted this policy and the Studio's other policies.

• Understand that orders placed directly through Elkhaldi Studio ship from Oman unless stated otherwise.

• Understand that third-party carriers handle delivery and that the Studio chooses the carrier unless a choice is offered at checkout.

• Understand that Elkhaldi Studio does not refund, replace, or compensate for packages lost or damaged in transit, and that any claim must be made and followed up by the Customer directly with the carrier.

• Understand that shipments carry only the carrier's limited liability and that the Studio does not offer additional shipping insurance.

• Understand that Elkhaldi Studio does not cover US import duties, taxes, customs clearance, brokerage, handling fees, or other applicable import charges for orders shipped directly from Oman to the United States.

• Understand that import duties and taxes may be covered as a courtesy for other destinations where DDP is available, but this is not guaranteed.

• Understand that if a shipment is returned to sender, they may have to pay shipping again and provide a different delivery address.

• Will check the current version of this policy before ordering again.

Orders placed through Falcon & Stallion are subject to the applicable terms of that marketplace.

Elkhaldi Studio may update these terms at any time.