Refund policy
Last Updated: May 2026
1. General Policy
All sales are final once an order is confirmed and enters processing.
Returns and exchanges are not accepted under any circumstances, except where explicitly stated in this policy.
2. Shipping Risk & Delivery Responsibility
Once an order is handed to the courier:
- The shipment is fully under control of the courier
- The store has no operational control over transit
- All issues such as delays, risks, loss, damage, or customs actions must be handled directly with DHL by the Customer
The store does not provide refunds or compensation for courier-related issues.
3. Customs & Transit Issues (Non-Refundable)
The following are not eligible for refund or replacement:
- Customs delays or holds
- Customs seizures or confiscation
- Lost shipments in transit
- Delivery disputes
All such cases must be resolved directly with the courier.
4. Manufacturing Defects (Only Eligible Case)
Refunds or replacements are only provided for verified manufacturing defects.
Eligible defects:
- Seal leakage (only if outer box is undamaged)
- Faulty spray mechanism
- Structural production failure
Evidence Requirements
All claims must include:
- Clear photos of outer packaging (all sides)
- Photo/video of inner packaging
- Clear proof of the defect
Claims without sufficient evidence will not be reviewed.
5. Resolution Method
If approved:
- Replacement or refund may be issued at the store’s discretion
- No additional compensation is provided
- Processing time: up to 10 business days
6. Non-Eligible Issues
Not considered defects:
- Cosmetic imperfections
- Product variation (color, fill level, minor differences)
- Damage after delivery
- Skin sensitivity or personal reactions
Customers are responsible for ensuring product suitability before purchase.
7. Final Statement
By purchasing, the Customer agrees that:
- All sales are final
- The store is not responsible for courier performance
- Only verified manufacturing defects qualify for resolution
