Shipping policy

Last updated: September 2026

The short version

Orders ship from Oman.
Orders are processed in up to 10 business days.
There is a maximum number of items per order.
All rates are shown in Omani Rial (OMR).
Orders ship door to door on a Delivered Duty Paid (DDP) basis by default. Duties, taxes, and customs charges are covered by Elkhaldi Studio as a courtesy, so in most cases there is nothing to pay on delivery.
That courtesy is offered in good faith and is not a guarantee. Some destinations and services do not support DDP.
50ml bottles ship by DHL only, require certified packing, and carry a surcharge shown at checkout.
Delivery dates are estimates, not guarantees.
Once a shipment has been accepted by the carrier and is in transit, it is deemed outside the Studio's control.
Lost or damaged shipments are claimed with the carrier by the Customer, and compensation is limited to the declared value.
The Studio does not generally refund or replace shipments lost, delayed, or damaged in transit. Items that arrive faulty with the packaging undamaged are handled under the Returns & Refunds Policy.

This summary is for convenience only. The full terms below are what apply.

1. Carriers

Shipping origin: All orders ship from Oman unless stated otherwise.

Order limit: A maximum number of items per order is imposed due to courier shipping guidelines.

Rates: Shipping is charged by destination zone and order value. See the Shipping Rates page. All rates are shown in Omani Rial (OMR).

Carrier: Orders ship by international courier. The available service is shown at checkout.

Choice of carrier: Where more than one service is offered, the Customer selects at checkout. Otherwise Elkhaldi Studio selects the carrier at dispatch, based on availability, routing, cost, and recent performance.

Substitutions: If none of the above suits a destination, the Studio may use postal or another courier.

Discretion: Shipping partner choice rests with the Studio and can change without notice.

50ml bottles: Require certified packing for Dangerous Goods (DG). A surcharge applies and is shown at checkout.

2. Timing

Processing: Up to 10 business days after payment clears.

Tracking: Issued once the carrier has accepted the shipment into their network.

Delivery: All timeframes are estimates — the Studio's and the carrier's alike. They are not guaranteed.

Delays: May be caused by carrier operations, customs procedures, weather, government action, or anything else outside the Studio's control.

3. Duties, Taxes & Customs

What the Studio covers: Orders ship door to door on a Delivered Duty Paid (DDP) basis by default, with import duties and taxes prepaid by Elkhaldi Studio as a courtesy. In most cases there is nothing to pay on delivery.

Limits of that courtesy: This is offered in good faith rather than as a guarantee. Some destinations and courier services do not support DDP. In rare cases a carrier or customs authority may apply a charge the Studio cannot prepay, including brokerage or handling fees, storage fees, penalties, or charges arising from a customs inspection. Customs decisions rest with the destination authority and are outside the Studio's control.

Charges arising from the Customer's own actions: Costs caused by an incorrect address, a refused or uncollected delivery, or a failure to respond to a carrier or customs request are the Customer's responsibility.

Legality of import: The Customer is responsible for ensuring the items ordered may lawfully be imported into the destination country. Perfume is alcohol-based and is restricted or prohibited in some destinations. Shipments that cannot clear customs for this reason may be delayed, returned, abandoned, or destroyed, and the Studio cannot refund shipping in those cases.

Customs paperwork: The Studio prepares declarations according to its shipping procedures and applicable requirements.

4. Responsibilities

The Studio's: Give the carrier the documentation and information needed to dispatch and deliver the order, and prepay duties and taxes where the carrier's service allows. Once a shipment has been accepted by the carrier and is in transit, the Studio has no control over routing, handling, delays, or delivery performance.

The Customer's:

Give accurate shipping and contact details.
Respond to carrier requests and arrange delivery.
Cooperate with the carrier, customs, and authorities when asked.
Ensure the order may lawfully be imported into the destination country.

5. If Something Goes Wrong

Opening a claim: Where a shipment is lost or damaged, the Customer must open the claim with the carrier directly. Investigations follow the relevant carrier's own procedures, and the Studio cannot open a claim on the Customer's behalf.

Taking part: The Customer may need to supply information or documents and remain involved until the carrier closes the case.

Outcome of the investigation: If the carrier determines the loss or damage was not caused by them, no refund or replacement is due, from the carrier or from the Studio.

What a carrier claim pays: Where a carrier accepts liability, compensation is paid to the Customer and is limited to the declared value of the shipment rather than its retail price. This limit is set by the carrier's own terms.

Coverage at full value: Customers who would like the shipment covered at full retail value are welcome to request it before dispatch. Additional carrier charges apply and will be quoted at the time. Coverage cannot be added once an order has been dispatched.

What the Studio will do: As a courtesy, for up to 14 business days from the date the issue is reported, the Studio may, at its sole discretion, share available shipment information, provide shipping documentation, and contact the carrier where reasonably possible.

Limits of that help: It does not guarantee any outcome, and does not mean the Studio accepts liability or owes compensation.

Refunds from the Studio: As a general position, the Studio does not issue refunds or replacements for shipments that are lost, delayed, held in customs, or damaged in transit. Recovery in those cases is through the carrier claim described above. Any refund the Studio does offer is made at its sole discretion and does not set a precedent for future orders.

Where the damage did not happen in transit: If an item arrives faulty while the outer packaging is undamaged — for example a bottle that has leaked from its own closure — the issue is handled under the Studio's Returns & Refunds Policy rather than through a carrier claim.

Refunds and replacements: Covered by the Studio's Returns & Refunds Policy, plus any rights that cannot legally be excluded.

6. Limitation of Liability

To the fullest extent permitted by law, Elkhaldi Studio is not liable for loss, damage, cost, delay, or inconvenience caused by third-party providers or by anything outside its reasonable control. This includes:

Carrier delays or operational failures
Failed or late deliveries
Loss, theft, or damage after the carrier accepts the shipment
Customs inspections, refusals, seizures, or destruction
Import charges the Studio is unable to prepay
Return-to-sender, storage, or abandonment costs
Transport disruptions
Weather and other force majeure events
Decisions of government authorities

Nothing here removes any right the Customer holds that cannot legally be excluded.

7. Contact

Questions about a shipment can be sent to team@elkhaldistudio.com. Please include the order number.

8. Agreement

By placing an order, the Customer confirms that:

They have read and accepted this policy and the Studio's other policies.
They understand third-party carriers handle delivery, and that the Studio chooses the carrier.
They understand that duties and taxes are covered as a courtesy rather than guaranteed, and that charges the Studio cannot prepay may still arise.
They will check the current version of this policy before ordering again.

Elkhaldi Studio may update these terms at any time.