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Privacy policy

Last Updated: May 2026

1. Agreement to Terms

By accessing or using this website, you agree to this Privacy Policy and all related store policies.

If you do not agree, you must not use this website or provide personal information.

2. Information We Collect

We collect only the information necessary to operate our business and fulfill orders, including:

  • Full name

  • Email address

  • Shipping address

  • Phone number (if provided for delivery purposes)

  • Payment-related information (processed securely by third-party providers; we do not store full payment details)

We may also collect:

  • IP address and device data

  • Browser and usage information

  • Order and transaction history

  • Cookies and tracking technologies

3. Use of Information

Your information is used strictly for:

  • Order processing and fulfillment

  • Shipping and delivery coordination

  • Customer communication and support

  • Payment verification and fraud prevention

  • Dispute resolution and chargeback defense

  • Legal compliance and security monitoring

4. Data Sharing

We do not sell or trade personal data.

We share data only when strictly necessary with:

  • Payment processors and financial institutions

  • Shipping and logistics providers

  • Fraud detection and risk prevention systems

  • Legal or regulatory authorities where required

All third parties are bound to process data only for legitimate operational purposes.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Maintain site functionality

  • Analyze usage and performance

  • Improve security and user experience

Cookies may be disabled in browser settings, though functionality may be affected.

6. Data Security

We apply reasonable technical and organizational safeguards to protect user data.

However, no system is completely secure, and use of this website acknowledges this risk.

7. Data Retention

We retain data only as long as necessary for:

  • Order fulfillment

  • Legal and financial obligations

  • Fraud prevention and dispute resolution

  • Security and abuse prevention

Data is deleted or anonymized when no longer required.

8. User Rights

Depending on jurisdiction, users may have rights to:

  • Access personal data

  • Correct inaccurate data

  • Request deletion (where applicable)

  • Object to processing

These rights do not apply where data is required for:

  • Fraud prevention

  • Legal defense

  • Chargeback disputes

  • Regulatory compliance

9. Third-Party Services

We use third-party providers for:

  • Payment processing

  • Shipping and logistics

  • Analytics and fraud detection

These providers process only necessary data under their own compliance frameworks.

10. ZERO-TOLERANCE FRAUD POLICY

We maintain a strict zero-tolerance stance on fraud, abuse, and chargeback manipulation.

This includes, but is not limited to:

  • False chargebacks after confirmed delivery

  • Denial of receipt despite valid tracking confirmation

  • Misrepresentation of order status or delivery outcomes

  • Attempts to obtain refunds or goods through deceptive claims

All orders are subject to verification, fraud detection systems, and transaction monitoring.

11. ENFORCEMENT & CONSEQUENCES

Where fraudulent or abusive behavior is identified or reasonably suspected, we will take immediate action, including:

  • Permanent refusal of service without notice

  • Immediate blocking of all future transactions

  • Full dispute and chargeback representation using all available evidence

  • Submission of complete transaction, delivery, and communication records to payment processors and financial institutions

  • Retention of all data for fraud prevention and legal defense purposes

We will contest all fraudulent chargebacks through formal financial dispute systems.

Customers engaging in abuse may be permanently flagged within payment processing and fraud prevention networks in accordance with applicable card scheme and financial institution rules.

12. FRAUD INVESTIGATION & DATA USE

We actively investigate all suspected fraud using:

  • Order history and transaction patterns

  • Payment verification data

  • IP and device information

  • Delivery confirmation records

  • Communication logs

Where necessary, we may share relevant identifying and transactional data with:

  • Payment processors and banks

  • Fraud prevention networks and risk systems

  • Shipping providers

  • Legal and regulatory authorities

All sharing is strictly limited, necessary, and compliant with applicable laws.

13. CUSTOMER ACKNOWLEDGMENT

By placing an order, the customer confirms that:

  • All information provided is accurate and truthful

  • They agree to all store policies

  • Any fraudulent or abusive behavior will result in permanent enforcement action

  • All disputes may be fully investigated and contested with evidence

14. POLICY UPDATES

We reserve the right to update this policy at any time.

Continued use of the website constitutes acceptance of changes.