Last updated: September 2026

The short version

• Orders are final once processing begins.
• A cancellation request can be sent immediately after ordering, but approval is not guaranteed.
• The website's order status does not show the internal processing stage.
• If the store cancels an order, the Customer is refunded in full with no deductions.

1. General

• Orders are final: All orders are considered final once placed and entering processing.
• No guarantee: Cancellation is not guaranteed at any stage.
• Discretion: Cancellation requests are reviewed at the store's discretion.

2. When Cancellation Is No Longer Possible

Orders cannot be cancelled once fulfilment processing has started, including:

• Product preparation
• Filling or assembly
• Packaging
• Label creation
• Shipment preparation or dispatch to the carrier

The order status shown on the website may not reflect the internal fulfilment stage. Internal processing status determines cancellation eligibility.

3. Requesting a Cancellation

• When to ask: Immediately after placing the order, to team@elkhaldistudio.com with the order number.
• Approval: Not guaranteed. Requests received after processing has begun are not eligible and will not be reviewed.
• If approved: Payment processing fees may be deducted, and any refund is issued after those deductions.

4. Cancellation by the Store

The store may cancel any order, including for:

• Product unavailability
• Inventory errors
• Shipping restrictions
• Operational limitations
• Suspected fraud or payment concerns

Where the store cancels an order, the Customer receives a full refund with no deductions.

5. Payment Clearance

• Confirmation: An order is not confirmed until payment has been received and cleared in full.
• Failed payment: If payment fails, is reversed, or is rejected, the order may not be processed.
• Held funds: Temporary authorisations and held funds are handled by the Customer's payment provider, not the store.

6. Contact

Cancellation requests go to team@elkhaldistudio.com. Please include the order number.

7. Acknowledgment

By placing an order, the Customer accepts that:

• Orders become final once processing begins.
• Cancellation is not guaranteed and is at the store's discretion.
• Approved cancellations may be subject to applicable fees.

Nothing in this policy removes or limits any right the Customer holds that cannot legally be excluded.